FAQ

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  1. What are Auto Spa’s hours? 
  2. How long does it take to wash my car? 
  3. How long does it take to detail my car? 
  4. What is the best time to have my car washed? 
  5. Can I drop off my car to have it washed and the pick it up at a later time?
  6. Is the car wash an automatic or touch system? 
  7. If it storms while my car is being cleaned, is there a rewash policy?
  8. Does Auto Spa do buffing, scratch removals, or polishing?
  9. Can Auto Spa remove yellow/white line paint that I picked up from the roadway?
  10. If I visit the Auto Spa frequently, is there a rewards system? 
  11. Do I have to make an appointment to have my car washed?
  12. What should I do if I’m not happy with my wash? 
  13. How should I tip the workers? 
  14. Can Auto Spa wash large vehicles like conversion vans or lifted trucks? 
  15. Where is Auto Spa Located? 
  16. Can we clean child seats? 
  17. Are you open all year round? 
  18. Is the Auto Spa a franchise? 
  19. Does Auto Spa sell gift cards? 
  20. Do you clean engines? 
  21. What methods of payment do you accept? 
  22. How can all the car wash services take the same amount of time?

 


What are Auto Spa’s hours?
Store hours are Monday through Saturday 8:00 am to 5:30 pm.  Labor day thru Memorial Day, Sunday hours are from 9:00 am to 3:00 pm. Please note that the last car is taken 15 minutes prior to closing.

How long does it take to wash my car? 
The complete wash process generally takes about 10 to 30 minutes. Wash wait times are approximate and vary according to volume. 

How long does it take to detail my car?
Detailing is an appointment based service and requires anywhere from 3 to 8 hours to complete. Consult a customer service representative for more information.   

What is the best time to have my car washed?
Any time is a great time to wash your car at Auto Spa. We are capable of washing a maximum of two cars per minute. Even if there are cars in line don’t be fooled thinking it will take too long! You can call us at 410-683-7222  if you want to check the wait time. 

Can I drop off my car to have it washed and the pick it up at a later time?
No, Auto Spa requires you to wait with your vehicle when having it washed. You may only drop off the car if you have a detailing appointment for that day. 

Is the car wash an automatic or touch system?
Auto Spa’s car wash is a semi-automated hand car wash. We put your vehicle on a 12’ wide conveyor belt, apply all soaps, waxes, polishes, cleaners, and water automatically. In the midst of the automation we have a staff of roughly 8 people that hand wash every vehicle as it passes by on the conveyor belt.   

If it storms while my car is being cleaned, is there a rewash policy? 
Auto Spa offers you a 48 hour “Clean car guarantee” with the Wax Works Way car wash package. Ask a customer service advisor for more details. 

Does Auto Spa do buffing, scratch removals, or polishing?
No. Auto Spa does not offer buffing. However we will recommend a local company depending on your needs.

Can Auto Spa remove yellow/white line paint that I picked up from the roadway?
Yes, Auto Spa removes road paint. Unfortunately there is not miracle chemical that will remove road paint thus it requires a great deal of time. You'll need to bring your car in for a price quote and appointment. Keep in mind the sooner the paint is removed the better, it only gets more difficult to remove as time moves on.

If I visit the Auto Spa frequently, is there a rewards system? 
Yes! We love repeat customers and we offer a VIP club card program. It is free to sign up and allows special discounts including free car washes! Ask a customer service representative for details. 

Do I have to make an appointment to have my car washed?
No! Car washing is a first come first serve system. Detailing services require an appointment. 

What should I do if I’m not happy with my wash? 
Our number one goal is to insure customer satisfaction. Our customer service advisors are more than happy to assist touching up your vehicle once your wash service is complete. Just ask!  

How should I tip the workers? 
Tipping is not required but much appreciated. It is best to leave your tip in one of the buckets located inside with the casher or outside by the final check out lane. Tips are pooled and split up evenly at the end of each business day according to the hours each employee worked. 

Can Auto Spa wash large vehicles like conversion vans or lifted trucks? 
No, the maximum height restriction for any vehicle is 88 inches. However, we do detail larger vehicles. Contact a customer service advisor for more details. 

Where is Auto Spa Located?
Auto Spa is located at 10117 York Rd, Cockeysville, MD 21030 at the intersection of York Road and Industry Lane. 

Can we clean child seats? 
Yes!  We will vacuum child safety seats with any wash package. WE DO NOT REMOVE OR INSTALL CHILD SAFETY SEATS WITH ANY CAR WASH PACKAGE.   

If you are having your vehicle detailed the child safety seats WILL NOT BE REMOVED . 

 

Are you open all year round?
Yes! Auto Spa is open year round. We are closed during times of inclement weather. This includes but is not limited to rain, snow, sleet, ice, extreme cold temperature (below 10º F). On occasion Auto Spa is closed for scheduled maintenance. Please call ahead on questionable weather days, 410-683-7222

Is the Auto Spa a franchise?
No. Auto Spa is a privately owned company with only one location. Auto Spa is not a trademarked name and is used by numerous different companies throughout the United States.

Does Auto Spa sell gift cards?
Yes! Give the gift of clean by purchasing one of our re-loadable gift cards. Select the amount or service you wish to give!

Do you clean engines?
No.  With the purchase of a detailing package, Auto Spa cleans everything but the engine compartment. 

What methods of payment do you accept?
We accept Cash, Visa, Master Card, American Express, Discover, and Business Checks. Personal Checks are not accepted at this time 

How can all the car wash services take the same amount of time?
All vehicles are loaded onto a series of conveyor belts. These conveyor belts are set at a fixed speed and do not adjust to specific vehicle services. During high volume periods Auto Spa does run an “Express Exterior Lane.” This lane allows for the speedy completion of exterior only services. When this lane is open, exterior only services typically take 10 minutes or less. Please call to confirm that Auto Spa has our “Express Exterior” lane open.  410-683-7222